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Friday, January 28, 2011

Would Like To Take This Time to Say Thank You EA.

I have been a huge Battlefield fan for many years.  I used to play Modern Combat on the PS2, bought Battlefield 1943, Bad Company for both the 360 and the PS3, (when I bought BC2 on 360 I paid additional $ for a VIP), I bought BC2 on the PS3 along with the Vietnam expansion… you get the idea.  Basically, I have been loyal fan and have spent quite a bit of money on Battlefield series.

Only recently I re-purchased BC2, but this time it was for the PS3.  (I had mostly played on 360)  That was because when the Vietnam expansion came out, I just had to get it.  So I had to start over on multiplayer.  No big deal.

That’s when I noticed that I wasn’t a VIP anymore.  When I bought VIP I was on the 360 and it did not carry over to the PS3.  (Even though on Battlefield.com my account clearly has my 360 gamertag along with my PS3 PSN name intertwined)

I contacted EA via live support and explained the situation and explained how I have been a loyal longtime fan and have spent boatloads of money on the series.  I wanted to attempt to get my VIP switched over to the PS3.  After all, I had purchased it before.

Normally it is EA’s policy that the VIP is not transferable, however since I am a level 7 veteran they decided that it would be okay and gave me a PSN VIP code.  All I did was be polite and explained the situation on how I did not own it for 360 any longer etc.

Now I had no idea this would actually work.  I just gave it the ol’ college try and it all worked out.  Having gone through this experience reinforced my belief that EA actually cares about its customers.  In a similar situation does anyone think the makers of any of the COD series would do the same for its customers?  In my opinion… “Never”.

Thank you EA.  

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